AIGenerative AIAzure OpenAIAutomationSupport Engineering

SupportIQ — Generative AI for Support Automation

Built a Generative AI solution on Azure to automate support workflows for engineering teams. Leveraged Azure OpenAI and AI Foundry to intelligently triage, route, and resolve common support issues without manual intervention.

2024AI5 technologies

Key Outcomes

Reduced manual effort by ~1 hour per engineer per day

Improved support engineer efficiency by 14%

Delivered measurable operational and customer experience improvements

Tech Stack

Azure OpenAIAzure AI FoundryPythonAzure FunctionsAzure Logic Apps

Related Projects

AzureAI

Portfolio Website — Azure Cloud Architecture

Agentic AI Workflow Automation

Interested in a similar solution?

Let's discuss how I can help with your architecture goals.

Get in Touch Book a Call