Case Studies

Architecture Deep Dives

Real challenges, real architectures, measurable outcomes. Each case study covers context, constraints, architecture decisions, and results.

SupportIQ — Enhancing Support Engineer Efficiency with Generative AI

AI-Powered Case Prioritization, Automated Follow-ups, and Data-Driven Insights to Save Time, Reduce Costs, and Elevate Customer Satisfaction

11K+

Engineers using SupportIQ

1 hr

Time saved per engineer daily

14%

Efficiency improvement

$30

Cost saved per engineer daily

A transformative learning program equipping teams with essential Azure skills through hands-on labs and practical scenarios

95%

Skills enhancement rate

Hands-on labs created

Capstone project

High

Learner engagement

Designing a governance-first, developer-friendly Azure platform for a high-growth startup

2 hrs

New environment provisioning (was 2 weeks)

✓

Investor security review passed

Day 1

Security baseline achieved

40%

Infrastructure cost reduction